Frequently Asked Questions

Our website incorporates a practical section on frequently asked questions (FAQs). Consult it as necessary to find some useful information.

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MARCH 27, 2020 - LATEST UPDATE ON CORONAVIRUS (COVID-19) - WE ARE HERE FOR YOU 24/7

WHAT TO DO IN THE EVENT OF A DEATH?

Please contact us as soon as possible: 514-595-1500 or 1-800-454-8767 (toll free) or info@yveslegare.com.

We are able to help you immediately and with the utmost respect and empathy at this time of exceptional crisis.

DO YOU NEED TO MAKE FUNERAL ARRANGEMENTS FOR A LOVED ONE OR MAKE YOUR OWN PREARRANGEMENTS?
It is now possible to organize the funeral of a loved one or to plan your prearrangement with one of our counselors over the phone. To make an appointment with one of our branches, please contact us: 514-595-1500 or 1-800-454-8767 (toll free) or info@yveslegare.com.

Note:
If you have any of the symptoms of COVID-19 or if you have been outside of Canada in the last 14 days or have been in contact with someone who has COVID-19, we will respond to all your inquiries by telephone.

OUR BRANCHES’ BUSINESS HOURS:
Our branches are open 7 days a week from 8:00 a.m. to 6:00 p.m., except for the following branches: Rouen, Verdun and Anjou. They are open by appointment only until further notice.

Meetings in person with a counselor may be attended by two family members only.

WOULD YOU LIKE TO VISIT ONE OF OUR CEMETERIES, COLUMBARIUMS OR MAUSOLEUMS?
These premises are temporarily closed for visitors.

HOLDING OF A VIEWING OR A FUNERAL:
We provide essential services to the community. However, the current pandemic requires us to review our practices to protect both our clientele and staff.

For this reason, viewings and funerals shall be limited to members of the immediate family, with a maximum of 10 people designated by the family authorized on our premises.

We will adhere to the highest social distancing and hygiene standards in all respects.

OUR COMMITMENT
Complexes funéraires Yves Légaré, an all-Quebec company, at your service for over 90 years, reiterates its commitment to be there for you and with you.

Feel free to contact us: 514-595-1500 or 1-800-454-8767 (toll free) or email. We are available 24/7 to answer your questions.

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COVID-19 - Update of March 22, 2020

Complexes funéraires Yves Légaré, a Quebec-owned company, closely monitors any developments pertaining to the Covid-19 pandemic, which, as you know, impacts all of our lives.

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MARCH 19, 2020 - UPDATE ON CORONAVIRUS (COVID-19) - WE ARE HERE FOR YOU 24/7

Complexes funéraires Yves Légaré closely monitors any developments pertaining to the Covid-19 pandemic, which, as you know, impacts all of our lives.

In light of the foregoing, we have taken many measures, including the following:

  • All viewings all limited to immediate family members only, with a limit of 10 people per viewing, until further notice.
  • As announced in our previous communications, we have increased the cleaning frequency of our offices and establishments and our employees have been made aware of all social distancing as well as basic hygiene measures.
  • Any employee returning to Canada and showing any Covid-19 symptoms are isolated for 14 days.
  • We prioritize electronic payments (debit and credit cards)

For any information regarding any scheduled funerals, we invite you to contact us  24/24, seven days a week, at 514-595-1500 or 1 800 454-8767 (toll free) or at info@yveslegare.com before coming into our establishments, in order to confirm if the scheduled time has been modified.

We thank you for your trust. 

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COVID-19 - NOTICE OF PREVENTIVE MEASURES

Given the current situation, where caution towards the transmission of the coronavirus is of the upmost importance, our priority is to ensure the health and security of our clients as well as our staff. As such, we have put forth a series of preventive measures, in accordance with governmental recommendations.    

To this day, all activities are maintained at our installations. However, strict hygiene directives have been implemented in order to provide families and loved ones to gather without concern and in full confidence for funeral services.

Please note that all home appointments are suspended. To obtain information on funeral prearrangements or to discuss with a funeral prearrangement counsellor, contact us at 514 595-1500 or at 1 800 454-8767 (toll free) or by email at info@yveslegare.com

In a constantly evolving context, know that we are closely monitoring for any new directives issued by the government, concerning the coronavirus. Please visit our website or our Facebook page regularly for the latest updates.

To know more about the coronavirus, visit quebec.ca/coronavirus.

Thank you for your understanding. 

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